Human Support,
AI Intelligence

AI can't build customer relationships. Hyphen can.

Let's TalkPricing

Meet the human-in-the-lead platform

Hyphen brings AI-native tools to support teams to minimize the legwork; not the human connection

hyphen for customers

The right support, every time

Multi-modal support lets your customers choose how they want to report their issue. From on-demand video calls to text-based tickets, Hyphen enbables support for any complexity level or need.
A sample of the end-user facing UI in Hyphen that allows customers to select how they want to contact support
hyphen for Support PROFESSIONALS

Penelope never forgets

Penelope AI quickly surfaces context, solutions, and insights to handle every case smoothly. From support history to cross-team comms, Penelope makes sure nothing is missed or forgotten.
A graphic sample of Penelope AI Case Suggestions
hyphen for LEADERS

Know more, worry less

Generate reports, alerts, and insights with natural language prompts. Connect cases to revenue or deliver feature insights: whatever you need to see, Hyphen helps you enjoy the view.
A graphic sample of Penelope AI Case Suggestions

Connection > Deflection

Support that leaves customers heard— not handled
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Bot loops end here
Hyphen's human-in-the-loop support model doesn't replace people: it removes friction for them.  Your customers get empowered support people, not cold chatbot interactions.
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Less time, better results
Hyphen AI handles  technical complexity, guiding support professionals to fast, ideal resolutions— while protecting process and documentation along the way.
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See the big picture
From usage trends to revenue impact, Hyphen's Revenue Intelligence Engine empowers you to address root causes, stay in the know, and deliver actionable insights to your Sales, Product, and Engineering teams.
See How it Works
A support agent fields an on-demand video call from a customer in Hyphen

AI Tools, Priced for Humans

Hyphen eliminates usage-based pricing so your team can get the most out of their CX platform.
CORE

Hyphen Support Platform

$99 / User / Month*
  • Multi-Modal Support
  • Live Video + Video and Audio Hosting
  • Unlimited Penelope AI
  • Support Team Video Huddle
  • KCS v6 Compliant Knowledge Base Management
  • Support Analytics Dashboard
CORE

Revenue Intelligence Engine

Coming Q4 2026
  • Unlimited Viewer Seats
  • Generative Reports
  • Generative Alerts
  • Custom Dashboard Reports
  • CRM Integrations
OPTIONAL ADD-ON

Enterprise AI Data Pipe (Revenue Intelligence Engine MCP)

$5000 Setup | $ 2500 Annually
  • MCP Configuration
  • Unlimited Access to Custom or Internal LLM
  • No Query or Usage Fees
Optional add-on

Implementation & Data Migration

$5000
  • White-Glove Case History Import
  • Knowledge Base Migration and Formatting
  • System Configuration and AI Setup
  • Support Team Training
*All plans billed annually

Customer relationships grow on Hyphen

Fill out the form to get in touch with our Sales team. For all other inquiries, reach out directly to hello@hyphen.support

Thank you for your interest in Hyphen!

A member of our team will reach out at the email address you provided within 24 hours to schedule an introductory call.
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